Turned up on time – introduced himself and his experiences very clearly. Took time to understand both dogs backgrounds and problems and explained reasons why he thought they had arisen and how they should be resolved. Gave a very effective demonstration on how to get the dogs to be quiet on command after the door bell was rung. We were amazed it worked after only 20 minutes. He then gave us a training programme to carry out over the next few months which has been already very effective after just two weeks. The excellent additional benefit is the free consultation on any future problems in the dogs lifetime. We are both extremely grateful to Malcolm and can’t thank him enough.